Why telecom service providers are exploring more AI applications

The market leaders are currently engaged in numerous pilot and production projects that are catalyst for further innovation. Developing comprehensive strategies for the application of cognitive systems that enable new types of automation.

The use of artificial intelligence (AI) and machine learning within the telecommunications domain is now an established practice and chatbots, customer services, and network management are areas where AI is part of everyday operations.

AI platforms are now the top concern for leading mobile service providers globally, including AT&T, Deutsche Telecom, Telefonica, and Vodafone,

Mobile service providers can utilize the vast amounts of data they collect to improve their operations, enhance customer experience, and even provide value to their business partners.

For example, BT has saved tens of millions by combining human input, data collected from its network, and its own developed AI algorithm, to be able to predict the implication of any business decision on its network and financial position.

Given that AI will be a critical technology for the future of any business, the right decision will translate to a significant competitive advantage with financial benefits. ABI analysts believe that tier-1 mobile service providers should embrace open source and get involved in the development of AI solutions — perhaps the most important forward-looking technology in the 5G era.

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News Source: https://www.telecomstechnews.com

Post time: Dec-03-2018
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